TotalTails World

Policy

Shipping & Refund Policy

Last updated: July 29, 2026

Effective Date: July 25, 2026

At totaltailsworld.com, we aim to dispatch your orders efficiently while maintaining simple, transparent policies. Please read our shipping and returns terms below before completing your transaction.

Shipping Policy

1. Handling Schedule & Daily Cut-Off

  • Daily Order Cut-off: 11:00 AM Eastern Standard Time (EST).

  • Fulfillment Window: Orders submitted prior to 11:00 AM EST ship out the same business day. Most other orders leave our facility within 1 business day.

  • Weekends & Holidays: Orders submitted after 11:00 AM EST, or placed on weekends and national U.S. holidays, will be fulfilled on the next business day.

2. Carrier Options & Delivery Estimates

  • Standard Priority Courier: Estimated transit takes 2 to 3 business days following dispatch. Exact delivery timing depends on destination geography.

  • Expedited Carrier Services (UPS Ground, 2-Day, 3-Day): These express services deliver Monday through Friday. Weekend delivery is not guaranteed by carriers unless specifically requested prior to shipment, which may incur additional courier fees.

3. Shipping Rates & Destination Limits

  • Pre-Payment Requirement: Orders must be fully paid at checkout. Shipping rates are calculated at checkout and borne by the customer.

  • Regional Service Area: We ship exclusively to physical addresses within the United States. We do not support international destinations or international order processing.

  • Carrier Delays: While we guarantee rapid handling speeds, transit times are controlled by independent couriers (UPS, USPS). totaltailsworld.com cannot offer shipping fee refunds for carrier-caused delays.

Returns & Refunds Policy

We provide a 30-day return window from the confirmed date of delivery. For safety, hygiene, and product integrity, returned items are never restocked or sold to other customers.

Approved Return Scenarios

Return ScenarioPolicy TermsShipping Fee ResponsibilityArrived Damaged or DefectiveFull refund or immediate replacement dispatched at no extra charge.Paid by TotalTails World LLCIncorrect Item ShippedIf you receive an item different from your order, we will reship the correct product or provide a complete refund.Paid by TotalTails World LLCCustomer Satisfaction (Opened / Gently Used)Products that have been unboxed or lightly used (while remaining intact without missing parts) may be returned within 30 days.Paid by Customer

Unapproved Return Scenarios

To preserve operational integrity, returns and refunds will not be granted for:

  • Change of Mind / Remorse: We do not accept returns if you simply decide you no longer want the product after delivery.

  • Ordering Mistakes: Please verify your shopping cart items prior to checkout. We are not liable for ordering mistakes like selecting the wrong size, color, or model.

  • User-Caused Damage: Items that show heavy wear, user damage, or missing components are ineligible for safety reasons.

Cancellation Policy & Restocking Fees

1. Pre-Shipment Order Cancellation

You may request an order cancellation for a full refund before your order enters fulfillment. If an order has already processed or shipping labels have been printed, a $25 processing fee will be withheld from the final refund amount.

2. Restocking Fee for Address Issues & Delivery Refusals

If a shipment is returned to our warehouse due to incorrect customer details (such as invalid street names or missing unit numbers), failed recipient pickup, or refused delivery, a 25% restocking fee will apply.

  • Paid carrier shipping fees are non-refundable.

  • If you ask us to re-ship the order to a corrected address, secondary postage fees must be paid by the customer.

Steps to Initiate a Return

If your order qualifies for a return under the terms above, please follow this process:

  1. Contact Customer Desk: Send an email to info@totaltailsworld.com or start a Live Chat on our store within 30 days of package delivery.

  2. Submit Proof: Provide your order number, purchase receipt, and clear photographs showing item condition (or damage, if applicable).

  3. Ship the Item: For satisfaction returns, package the item securely and ship it to our designated returns destination.

  4. Refund Issuance: Upon receipt and inspection by our staff, refunds will be credited back to your original payment method within 5 to 7 business days.

Official Business Details

  • Company Name: TotalTails World LLC

  • Website: totaltailsworld.com

  • Email: info@totaltailsworld.com

  • Mailing Address: 901 N Market St Suite 100, Wilmington, DE 19801

  • Live Support: Accessible via our storefront during regular business hours.